Contact Us — We Actually Pick Up
We’ve been at this since 2007 and in that time we’ve learned one thing above everything else — when a customer has a question, they want a real answer from a real person, fast. That’s exactly what you get here. Our support team knows our products inside and out because they work alongside our design and production staff every single day. When you call, someone picks up. When you chat, a person responds. When you email, you hear back the same day in most cases — not three days later from a generic support queue.
Three Ways to Reach Us
Call Us Toll-Free
This is the fastest way to reach us and honestly our team loves it when customers call. Got a question about a layout, a seal option, or a tight deadline? Pick up the phone — we’ll walk you through it in five minutes and you’ll hang up knowing exactly what to expect.
Live Chat
If you’d rather type than talk, our live chat connects you directly with the same team — not a bot, not an AI assistant, not a first-level ticket screener. Just someone who can pull up your order, answer your question, and get you moving. Available during business hours.
Send Us a Message
For detailed questions, proof requests, or anything that’s easier to explain in writing, use the form below or email us directly. We read every message ourselves and respond within one business day — usually much faster.
Prefer to write directly? Email us at [email protected] — we’re in the same inbox either way.
form here
When You’ll Reach Us
Our team is here Monday through Friday, Monday–Friday, 9AM–5PM EST. We keep those hours tight because we’d rather be fully present and responsive during the day than stretched thin trying to cover evenings and weekends with reduced staff. Outside of business hours, leave us a message or send an email and we’ll be back to you first thing the next morning.
We’re closed on major U.S. holidays including the Friday after Thanksgiving, Christmas Eve, and New Year’s Eve — but we always post advance notice when those closures are coming so nobody gets caught off guard with a time-sensitive order.
Mailing Address
We’re a production facility and fulfillment operation — we don’t offer walk-in or in-person service — but our mailing address is below if you need it for your records.
Diploma Company
10286 Staples Mill Rd,
Suite 214
Glen Allen, VA 23060 USA
Frequently Asked Questions
Why aren’t I receiving emails from DiplomaCompany.com?
Order confirmations, proof approvals, and shipping notifications all come from our domain @diplomacompany.com, and occasionally these land in spam or junk folders depending on your email provider’s settings. If you’re missing emails from us, check your spam folder first and mark anything from us as “Not Spam.” Adding @diplomacompany.com to your safe sender list or contacts prevents this from happening on future correspondence. If you’ve checked your spam folder and still can’t find an expected email, contact us directly and we’ll resend it immediately.
How quickly will I receive a response?
During business hours — Monday–Friday, 9AM–5PM EST — phone and live chat connect you with our team in real time. Email and contact form submissions are answered within one business day. The majority of email inquiries receive a response the same day they’re submitted, particularly for order-related questions where we can pull your details quickly.
How do I check the status of my order?
You can track your order status directly using the link in your shipping confirmation email once your order has been dispatched. If you haven’t received a shipping notification yet, your order is still in production — all orders ship within 24 business hours of placement unless you’ve requested a specific hold. For a real-time production update, calling or chatting with our team during business hours is the fastest option.
Can I make changes to my order after placing it?
In most cases yes, provided your order hasn’t entered final production yet. Contact us as soon as possible after placing your order if you need to make any changes to names, dates, degree information, or shipping details. Orders move through production quickly — particularly during peak periods — so the sooner you reach out the better the chances we can accommodate the change without affecting your turnaround time.
Nearly two decades of orders means there’s very little our team hasn’t dealt with — lost originals, tight deadlines, unusual school layouts, last-minute changes, you name it. Whatever your situation is, just reach out. We’ll figure it out together.
or call 866-687-5403 — we’re here.