Our Policies

We believe in transparency and clear communication. Below you’ll find all of our company policies covering legal terms, product usage, transactions, and customer reviews.

Terms & Conditions

General terms of service, order acceptance, and legal agreements governing your use of our site.

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Usage Policy

Acceptable uses for our products, what we don’t produce, and prohibited uses.

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Restricted Institutions

Diploma Company reserves the right to decline production requests for certain institutions at its sole discretion, including for trademark protection reasons. A list of currently restricted institutions is maintained here.

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Privacy & Cookie Policy

How we collect, use, and protect your personal information and our cookie usage.

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Payment & Dispute policy

Diploma Company processes payments through secure, PCI-compliant providers. This policy covers accepted payment methods, order verification and fraud prevention, chargeback dispute resolution, and how refunds apply to custom-made products.

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Shipping Policy

Shipping procedures, responsibilities, and what to do if delivery issues arise.

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Return Policy

Return guidelines for physical products and our policy on custom printed items.

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Satisfaction Guarantee Policy

Diploma Company backs every order with a 90-day guarantee against production errors. This policy outlines the review period, what qualifies for a free correction or reprint, and when a refund applies instead.

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Testimonials & Reviews Policy

How we collect and display customer reviews while protecting privacy.

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Do you have specific questions or concerns about any of our policies? Contact us at 866-687-5403 or visit our support page.