Return Policy
At Diploma Company, we stand behind the quality of our products. Our return policy varies based on product type. Please review the guidelines below.
Custom Printed Documents (Diplomas, Transcripts, Certificates)
Due to the personalized nature of our custom printed documents, we cannot accept returns on diplomas, transcripts, and certificates. Each document is made-to-order with your specific information and cannot be resold.
Quality Guarantee:
All custom printed documents are covered by our 90-Day Satisfaction Guarantee. If you’re not satisfied with the quality of your document, we’ll make it right. [Learn more about our Guarantee →]
Reprints & Corrections
Our Error (Free Reprint):
If we made a production error (incorrect spelling after you approved correct proof, wrong layout, printing defect, damaged during production), we will provide a free reprint and reship at no charge.
To request a free reprint for our error:
- Contact us at [email] or 866-687-5403 within 7 days of delivery
- Provide photos showing the error and reference your original proof approval
- We’ll verify the error and process your reprint immediately
- Replacement ships within 1-2 business days
In some cases, we may upgrade your shipping method as an apology for the inconvenience.
Customer Error (Discounted Reprint):
If you approved your proof but later realized you provided incorrect information (misspelled name, wrong degree title, incorrect dates, missing information), we offer discounted reprints.
Why the discount (not free)?
- You approved the proof confirming all information was correct
- We produced the document exactly as shown in your approved proof
- Materials, labor, and shipping costs were already incurred
Discounted reprint pricing:
- Typically 40-50% off the original product price
- Contact us at [email] or 866-687-5403 for a specific quote
- You’ll receive a new proof to approve before we produce the correction
- Corrected document ships within 1-2 business days after approval
Prevent errors: Always carefully review your free proof before approving. Check spelling, dates, degree titles, institution names, and all details for accuracy.
Physical Products (Folders, Frames, Accessories)
Unopened & Unused Items:
Physical accessories may be returned within 30 days of delivery if they are:
- In original, unopened packaging
- Unused and in resalable condition
- Accompanied by original receipt or order number
Return Process:
- Contact us at [email/phone] to request a return authorization
- Ship item back to [address] – customer is responsible for return shipping costs
- Refund will be issued within 5-7 business days of receiving returned item
Return Shipping:
Customer is responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If you receive a damaged or defective item (custom print or physical product):
- Contact us immediately at [email/phone]
- Provide photos of the damage
- We’ll arrange a free replacement or full refund
- No need to return damaged items in most cases
Report damage within 7 days of delivery for fastest resolution.
Digital Document Services
Digital files and electronic documents cannot be returned once delivered. All digital products are final sale. If you experience quality issues with a digital product, contact us and we’ll work to resolve it.
How to Initiate a Return
To start a return:
- Contact us using our secure contact form or call 866-687-5403
- Provide your order number
- Describe the reason for return
- Wait for return authorization before shipping anything back
Contact Us or Call: 866-687-5403