Payment & Dispute Policy

Diploma Company processes payments securely and transparently. This policy outlines our accepted payment methods, processing procedures, refund terms, and chargeback dispute resolution process.

Accepted Payment Methods

We accept the following payment methods:

  • Major Credit Cards
    • Visa, Mastercard
  • Debit Cards
  • Coinbase

Payment Processing: Payments are authorized at the time of order but not charged until you approve your free proof. If you cancel before proof approval, no charge is processed. Once you approve your proof, payment is captured and production begins.

Refund & Cancellation Policy

Before Proof Approval:
You may cancel your order at any time before approving your proof with no charge or penalty. Payment is authorized but not captured until you approve your proof. To cancel, contact our customer service team at [phone] or [email].

After Proof Approval:
Once you approve your proof, payment is processed and production begins. At this point, order cancellations are not available. However, if you’re not satisfied with your finished product, you may request a resolution within 90 days of delivery under our Return Policy.

Payment Processing Timeline:

  • Order placed → Payment authorized (not charged)
  • Proof sent for your review → Payment still on hold
  • Proof approved by you → Payment captured, production begins
  • Order completed and shipped → Tracking information provided

Questions about refunds or cancellations? Contact our customer service team or review our complete Return Policy for eligibility requirements and resolution procedures.

Chargeback & Payment Dispute Policy

Legitimate Disputes: If you believe there’s an error with your payment or did not authorize a charge, please contact us directly first at [phone/email]. We will work with you to resolve any genuine billing issues promptly and professionally.

Fraudulent Chargebacks: Filing a chargeback or payment dispute with your bank while simultaneously keeping the product (commonly known as “friendly fraud”) is illegal and constitutes theft. This practice:

  • Violates federal wire fraud statutes (18 U.S.C. § 1343)
  • May result in criminal prosecution
  • Damages small businesses and increases costs for all customers
  • Will result in collections proceedings and reporting to credit bureaus

Our Response to Illegitimate Chargebacks: When a chargeback is filed, we provide the following documentation to your financial institution:

  • Order confirmation and approval emails
  • Proof approval with your electronic signature/confirmation
  • Delivery confirmation with tracking
  • Communication records
  • Product proof showing what you approved

If a chargeback is found to be illegitimate after our evidence submission, we reserve the right to:

  • Pursue collections for the full order amount plus chargeback fees
  • Report the incident to credit bureaus
  • Pursue legal action for fraud and theft
  • Ban the customer from future purchases

Before Filing a Dispute – Contact Us First

We’re here to help resolve issues:

Most payment concerns can be resolved quickly by contacting our customer service team. We offer:

✓ Free proof approval process – See your document before we charge your card ✓ 90-day satisfaction guarantee – Multiple resolution options if you’re unhappy ✓ Direct communication – Phone, email, and live chat support ✓ Quick response times – Most issues resolved within 24-48 hours

Contact us: [phone] | [email] | [livechat]

We want you to be satisfied. If there’s a genuine issue with your order, payment, or service, we will work with you to make it right. Filing a chargeback should be a last resort after attempting to resolve the issue directly with us.

Payment Security

Your payment information is processed securely through industry-standard payment processing services. We do not store your complete credit card information on our servers. All transactions are encrypted using SSL/TLS protocols and comply with PCI DSS (Payment Card Industry Data Security Standards) requirements.

Billing Descriptor

Your credit card statement will show a discreet billing descriptor for your privacy. The exact descriptor name is provided in your order confirmation email. If you see an unfamiliar charge on your statement, check your order confirmation email or contact us at [email] or [phone] to verify before disputing.

International Payments

We accept international credit cards and PayPal for customers outside the United States. Currency conversion is handled by your financial institution. For questions about international payment processing, contact our support team.

Questions About This Policy?

If you have questions about our payment policies, billing, refunds, or dispute resolution, please contact us:

  • Phone: [phone]
  • Email: [email]
  • Live Chat: [livechat]

We’re committed to transparent, fair payment processing and quick resolution of any legitimate concerns.

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